Ordering, Shipping & Returns

 

epestsupplies.com.au is committed to making your online experience fast, easy and secure

Ordering

Shopping Guide for New Customers:
Thank you for visiting epestsupplies.com.au! This simple guide will make your shopping experience fun and easy.

Finding a specific item:
At the left of any page, you will find a window that gives you easy access to our main bug categories. When you click on any of these pests, our site takes you to that category and displays the important information that can help you select the right product. In addition, you can research ‘Pest Facts’ on the tab at the top of the page – this provides consumers with interesting information on habits of pests.

What if I can't find a particular product?
Try the product search box. If you still cannot find a specific item, please e-mail us. We have access to almost every pest control product available, and chances are we have the product you need. We respond to these product requests very quickly, usually the same day.

Placing Items in Your Shopping Cart:
To purchase items from our site, you need to place them in our electronic shopping cart. Simply click on the "Buy Now" or “Add to Cart” button on the item’s product information page. You can continue adding items to your cart until you’re ready to make your purchase. You can view the items you have placed in your shopping cart at any time by clicking on the "View Cart" button at the top right of the web site.

Completing the Checkout Process:
Please review all the items you've placed in your Shopping Cart to ensure the items are correct in size and quantity (if applicable). After you've finished shopping, click on "CHECKOUT."

Order Information:
After clicking the "Checkout" button, a page appears which will require you to enter the information that will be used during this and future checkouts. Enter the necessary information and click continue.

Delivery Information:
The next section will ask you to confirm your shipping address.

Payment Information:
The final section is to verify your credit card billing address and enter your credit card account number and expiration date. epestsupplies.com.au allows you to pay via major credit card (American Express, Visa, or Mastercard).
We may contact you within two business days via e-mail and/or phone to verbally verify your order. We may not be able to ship your order if this information is inconsistent.

Are credit card transactions on epestsupplies.com.au safe?
Absolutely! In fact, statistically it's safer to use your credit card over the Internet than in a restaurant or department store. epestsupplies.com.au's servers use Secure Sockets Layer (SSL), one of the most powerful and widely used encryption technologies on the Internet today. If you would like more information about our credit card security policy, please read our Privacy and Security Policy.

Why would my card be declined if there are sufficient funds in my account?
In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your epestsupplies.com.au account differs from the billing address on your bank's records, you could be declined. Please verify that Billing Address information is correct, and then notify your credit card company to ensure that they have your most up-to-date information.

Completing your order:
After entering your payment information, simply click the "Confirm Order" button and the order will be processed. That's it!

You will be e-mailed immediately with confirmation of your order, including your order information and invoice number.
There is a possibility that your credit card could be declined after confirming your order. If this happens then you will be returned to the Payment Information screen so that you can re-enter your credit card information and correct any errors.

Can I cancel an order?
Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.


Shipping

We will make every effort to ship orders as soon as they are received. Most orders received before 5pm will be shipped within one business day. Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or e-mail of the estimated ship date. There is no need to reorder.

Shipping Days are Monday thru Friday:
Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day.

Shipping on all orders in Australia - Terms & Conditions:
Shipping of orders within Australia is charged at a flat rate of $12.95 

Shipping International Orders:
Orders shipped Internationally will be charged additional shipping fees based on destination, size, and weight. Carrier restrictions may prevent selected items from being deliverable to some destinations. Furthermore, there may be some orders we will not be able to ship because of distance or cost.

When can I expect delivery of my order?
Most items leave our warehouse within one business day after you place your order. As soon as it ships, we e-mail your shipping details, including a tracking number (if available). If you check your order status before receiving that e-mail, you will see that the order is “Processing”. You can expect most packages to be delivered to their destination within 4-7 business days from the ship date. Please note that some packages may take slightly longer depending on the weight of the package and the location that we are shipping to.

Special Restrictions:
If a product cannot be sold in a particular state then you will be informed of the restriction on the product's information page. epestsupplies.com.au will adhere to any and all state shipping restrictions. All aerosol cans must be shipped by Ground freight, they cannot be shipped by mail or Air freight due to hazard code regulations.

What if I have other questions about my order?
Please send any order or shipping-related questions to sales@epestsupplies.com.au.

Wrong Address Charges:

Please check your shipping address carefully before submitting your order!

  1. When a customer enters an incorrect address our shipping carriers will charge us a fee to locate the correct address so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable.
  2. If you enter an incorrect shipping address such that the package is shipped to another person and cannot be recovered, we will have to charge you the full order price again if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are out of our control.

Returns

Returns Policy:
Returning items to epestsupplies.com.au is easy. Please initiate your return within 30 days after the item was shipped.

To qualify for a refund, all items must be returned in their original condition, including the original packaging and containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is not in its original condition - we will return such items to you. If you reject that return shipment, epestsupplies.com.au reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.
epestsupplies.com.au will provide a full refund to you for returned items, less the shipping charges incurred to ship your order.

How to Return an Item:

  1. Call us at 07 3276 7167 or email sales@epestsupplies.com.au to notify us that you would like to return a product. Please state the reason for the return and your order number. Most items that have not been opened can be returned. Exceptions will be made if the item is defective in some way.
  2. Our customer support representatives will give you information on how and where to return the product.
  3. You will have to pay for the return shipping costs. For your protection, we suggest all returns be sent back by a traceable carrier. Once we receive and process your return we will give you a refund less any shipping costs on your order. Most refunds are processed within 1-2 business days after receiving your return. You will receive an e-mail confirmation once your refund is processed.